Shipping Policy

Thank you for shopping with My Store. We are committed to providing reliable shipping services and keeping our customers informed throughout the delivery process.

Order Processing Time

All orders are processed after payment confirmation.

Processing time:

1-5 business days

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may take longer. If there are significant delays, we will notify customers using the contact information provided with the order.

Shipping Time

Estimated delivery times:

Standard Shipping: 7-20 business days
Expedited Shipping (if available): 3-10 business days

Delivery times are estimates and may vary depending on:

Destination location
Shipping carrier delays
Weather conditions
Customs processing
Other circumstances outside our control

Please note that estimated delivery times do not include order processing time.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking information to update after shipment confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is provided:

Please contact us as soon as possible.
We will attempt to update the shipping information before shipment.
Once an order has been shipped, we may not be able to make changes.

My Store is not responsible for delays or failed deliveries caused by incorrect customer-provided information.

Lost or Delayed Packages

If your package is delayed, please first check your tracking information.

If your order has not arrived within the expected delivery timeframe, please contact us:

Email: Support@Zelusn.shop

Phone: +1 305-970-7461

We will work with the shipping carrier to help locate your package and provide assistance.

International Shipping

For international orders:

Delivery times may vary depending on the destination country.
Customers may be responsible for customs duties, taxes, or import fees required by their local authorities.
Customs clearance delays are outside of My Store's control.