FAQ
Frequently Asked Questions
Here you can find answers to common questions about shopping at My Store.
If you cannot find the information you need, please contact our customer support team.
Ordering Questions
How do I place an order?
To place an order:
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Browse the products available on Zelusn.shop.
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Add your selected items to your shopping cart.
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Proceed to checkout.
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Enter your shipping and payment information.
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Complete your purchase.
After your order is successfully submitted, you will receive an order confirmation.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We can only make changes or cancellations before the order enters the processing or shipping stage.
Once an order has been shipped, changes or cancellations may no longer be possible.
How can I check my order status?
After your order has been shipped, tracking information will be provided when available.
You can use the tracking information to check your delivery progress.
If you need assistance, please contact:
Shipping Questions
How long does shipping take?
Orders typically require:
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Processing time: 1-5 business days
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Shipping time: 7-20 business days
Delivery times may vary depending on location, shipping carrier, customs processing, and other factors.
Do you provide tracking information?
Yes.
When available, tracking details will be sent after your order has been shipped.
Please allow up to 48 hours for tracking information to update.
Why is my tracking information not updating?
Tracking updates may take time after shipment.
If tracking information has not updated for an extended period, please contact our support team and we will assist you.
Payment Questions
What payment methods do you accept?
Available payment methods are displayed during checkout.
These may include:
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Credit cards
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Debit cards
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Digital payment methods
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Other available payment options
Is my payment information secure?
Yes.
Payments are processed through secure payment providers.
My Store does not store complete payment card details on our servers.
Return and Refund Questions
Do you accept returns?
Yes.
Customers may request returns according to our Refund Policy.
Items generally must be:
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Unused
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In original condition
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Returned with original packaging when applicable
Please contact us before returning any item.
How do I request a refund?
To request a refund:
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Contact our support team.
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Provide your order number.
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Explain the reason for your request.
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Provide supporting information if needed.
Email:
How long does a refund take?
Once a refund is approved, processing time may vary depending on your payment provider.
Most refunds are completed within the timeframe provided by your bank or payment service.
Product Questions
Are product images accurate?
We make reasonable efforts to display products accurately.
However, colors and appearance may vary slightly depending on device settings and screen displays.
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Please provide:
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Order number
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Description of the issue
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Photos of the product if applicable
Our team will review your request and provide assistance.
Contact Questions
How can I contact My Store?
You can contact us through:
Email:
Phone:
+1 305-970-7461
Address:
50 S Fillmore St,
Beverly Hills, FL 34465,
United States
Thank you for choosing My Store.
We appreciate your business and are always happy to assist you.