Refund Policy
At My Store, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help with our return and refund process.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must include the original packaging, tags, accessories, and any included documentation.
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Proof of purchase or order information must be provided.
Items that are damaged, used, altered, or returned without original packaging may not qualify for a refund.
Non-Returnable Items
Certain products may not be eligible for returns, including:
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Personalized or customized products
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Items that have been used or damaged after delivery
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Products that cannot be returned due to hygiene or safety reasons
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Gift cards or downloadable digital products, where applicable
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Return Process
To request a return, please contact our customer service team with:
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Your order number
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The reason for the return
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Photos or supporting information if the item is damaged or incorrect
Please send your return request to:
Email: Support@Zelusn.shop
Phone: +1 305-970-7461
Our team will review your request and provide return instructions if your request is approved.
Please do not send items back before receiving return approval.
Return Shipping
Customers may be responsible for return shipping costs unless:
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The item received was damaged.
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The wrong item was shipped.
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The product received does not match the order description.
Original shipping fees are generally non-refundable unless the return is caused by an error from My Store.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
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Your refund will be processed to the original payment method.
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Refund processing times may vary depending on your payment provider.
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Most refunds are completed within 5-10 business days after approval.
If you do not receive your refund within the expected timeframe, please contact us at:
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Order number
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Description of the issue
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Clear photos of the product and packaging
We will review the information and provide an appropriate solution, which may include a replacement, exchange, or refund.
Order Cancellation
Orders may be canceled if the request is submitted before the order has been processed or shipped.
Once an order has entered the shipping process, cancellation may no longer be possible.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
My Store
Email: Support@Zelusn.shop
Phone: +1 305-970-7461
Address:
50 S Fillmore St,
Beverly Hills, FL 34465,
United States
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page.